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FREQUENTLY
ASKED QUESTIONS |
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Q: What kind of Tags should I purchase?
A: There is no canned answer for this one. (2 questions
below we state some of the names of software companies that
utilize the size(s) of Tags we stock.) Many times your
software company dictates what the particular Tag selections
will be, so we sincerely hope that you have visited their
website prior to buying any software, to view what tag
selections they offer. If you have a childrens store or a
nic-nac store, we recommend a smaller Tag that wont look
obtrusive or get torn off constantly. If you are a finer
Ladies Boutique, you want a fancier Tag with a beveled edge
because the prettier tag you have, the more people expect the
price to be. If you are a variety store, you will need a
Larger Tag so you will be able to suit any items descriptive
needs & one that can furnish a buyer sufficient information on
brand name, type of material, etc. IMPORTANT!! : Remember.All
customers want a piece of that tag left on each item/garment
after the purchase.so they can KNOW the amount that you
charged them equals the total price they spent. Either you
need to Barcode & leave the whole Tag on after the sale or you
need to buy 2-Part Tags. Its ok to start with a one part tag
with no barcodebut sooner or later you should plan to move
into a 2 part tag or barcode/scan. If, after you read this FAQ
sheet and you still are unsure & dont know which Tag or Label
to order, please to dont hesitate to call our sales
department @ 1-888-947-7734
Q: I want to order the minimum of 4 rolls of Vertical Thermal
Tags. Do all 4 rolls have to be ALL 1 color?
A: No, at Markat CC, we pack custom pack your order per
roll, per color. If you order 4 rolls, it can be 4 different
colors. If you order 8 rolls, it can be 2 rolls of Red ,1 of
Gray, 5 of Black. Or for Dot Matrix Tags or Lasertag
Sheets..per factory pack/box, respectively.
Q: How much should I spend on Software?
A: Tops: $699.00 or less and no more than $199.00 to
Network.
Q: Do you stock Tags for most kinds of software?
A: Yes, we do. We have Tags for Argox-USA, Best
Consignment, Consignment Boutique, The Consignment Shop.Biz,
The Consignment Till, Consignpro, Consignment Success, Liberty
(Resale World), Quicken Books, Sims, Stokerto name a few.
Several of these software companies obtained our basic line of
tags the first time to configure into their original
software..so we know they work. Note: If you are a software
company and we carry YOUR tags too, email us & let us know!
Q: What kind of Tag Printer should I buy?
A: Refer to Tags & Printers
section on our home page. It should clarify things for you.
Q: How many Tags will I need to order the first time?
A: This depends on the square footage of your store and
how many items you plan to stock. We recommend a minimum
12,000 tags to start.
Q: I intend to be a BUY-OUTRIGHT store, yet I want Barcode
Tags. Do I need expensive software?
A: No, Argox USA has a stand-alone printer & scanner, etc.
for barcode Tags that includes free software & has excellent
tech support. The thermal printer will print your own logo and
about any size thermal tag you want with all the information.
They are very competitive price-wise. Here is your Link:
www.argox-usa.com
Q: Should I change the color of my Tags each month?
A: Yes, we recommend this so you can easily pull the items
at the end of your consignment/cycle period. You do not want
to look at every tag in your store to see which items need to
be pulled off the racks. You will be too busy.
Q: Should I have a separate unchanging color Tag for
myself?
A: Yes, because the items you own will undoubtedly be
higher quality than your consignors and you might not want
them automatically marked down. Then if you want to have a
sale on your items, you can do a Blue-light special at random
for your color tags when it appears you are overstocked in
them. If you buy some lower-class items you can always put
them on the consignors color of the month and allow them to go
through regular markdowns. We recommend Orange or Yellow
colored Tags for shop owners to attract the eye of Buyers.
Q: What is the cheapest Tag you have COSTWISE?
A: Not considering the expense of print cartridge cost,
the Laser Inkjet LTS-30 (3-Across Laser Tag sheets) are the
best buy. But remember they are small tags about the size of
an address label. If you like a slightly bigger tag it would
be the LTS-20 (2 across Laser Tag Sheets).
Q: I dont see the size Tag or Label that I want/need. What
do I do?
A: Contact our Sales Department @ 1-888-947-7734 and give
us the exact size: Length X Height in inches, specify a Tag
(stiff) or a Label (sticky), the name & model printer you will
be using and your type of software. We will either suggest an
alternate tag or help you find a reasonable supplier for any
Tag we do not stock.
Q: I have ordered my Tags. When can I expect them to be
shipped?
A: All weekday (M-F) orders before 2:30 PM Eastern will
ship that day. After 2:30 PM, your order will ship the next
working day. If you ordered with our shopping cart on
Saturday/Sunday/Holidays will ship out the first working day.
We do NOT delay shipping ever.
Q: I have received my Tags from you. Now, how do I get them
to work?
A: We recommend that you go to your softwares website and
look for the heading Configure or Format Tags . Usually you
can locate it through their FAQ page. It should guide you
through step by step instructions in accomplishing this. If
you have a problem, it is your software companys
responsibility to provide the technical support to get you up
& running & producing Tags for merchandise. If they dont or
wont, perhaps you have purchased the wrong software. If your
software company wont help you USE the software in the first
placeyou are in trouble. We would recommend returning the
software and starting over. Most software companies give you
30 days to return it. Dont spend too much time messing with
softwaretheres too many eager software fish in the sea. Go
somewhere they WANT your business. We do not get paid tech
support to configure your tags.
Q: I have tried & tried to get my Tags configured & it
seems to be taking forever. Is this normal?
A: It can be. Earmark a solid (whole) day for Tag
set-up/configuration in a quiet place that you will be alone &
able to concentrate. In our last store, configuring our Tags
to reflect all kinds of important Store information on a 2
Part Tag took us about 6 hours. Just remember to keep pushing
the SAVE button each time you change anything so you wont
lose it if you accidentally close the page. When you have your
Tags looking like you want them to, make sure to note the
exact settings and tape these settings in the front of your
software manual. Then if a power surge or breakdown erases it,
you can re-input the required information easily.
Q: My Zebra/Eltron thermal printer used to work just fine
until I a.)bought a new computer or b.) my computer crashed or
c.) added a program or d.) updated my software or e.)changed
my Tag type or layout or f.)there was a electrical outage or
power surge. Why is my printer on the blink or just acting
bonkers?
A: Always remember that your printer is only a slave to
your computers operating system software. A printer can only
DO what your computer tells it to do. Some older printers can
only talk or receive instructions one way at a time, unlike
newer printers that hold a 2-way conversation with your
computer. Sometimes your printer will lose communication with
the computer. Here are some functions that you can try which
might help to restore it. Shut your computer down normally.
After it is shutdown, remove the printer-computer cable from
the back of itself, count to 20 and plug the cable back in.
Boot your computer back up & see if it restores the printer (
finds new hardware). If you have a Zebra/Eltron thermal
printer, you can try clearing or Dumping your printer by doing
this: Turn the printer off by its own button switch.
While holding down the printers feed button, turn the printer
back on. When it starts printing, let go of the feed button.
When it finishes printing, press the form feed button 4 times.
The stuff it prints is a bunch of info, but at the end of the
info, you should read, OUT of Dump Mode. This sometimes
clears your printers receptors of all the gobbledeegoupIf
you dont have a Zebra or Eltron printer, look for
instructions in your printers manual or go to your
manufacturers website.
Q: The normal type of Tags which I have been using do not
seem to be working/printing correctly in my printer. Is it the
Tags that are causing this?
A: Lets face it, Tags are made of heavy cardstock and
many of these printers are not made for continued daily use
with this heavy paper day in & day out. Most home printers are
made for occasional personal usage and you are using them in a
commercial manner. THEY WEAR OUT! On our
Tags & Printers Page, we
have recommended 3 printers that are ready for this heavier
commercial action. Apart from the normal wear & tear on the
printer from commercial use, certain printer models are just
plain faulty or problematic. Example: The clam shell
Orion series of Eltron Thermal Printers had a printhead that
was not heavy enough to force the Tags close enough to the
Printhead, to print them. So the tag print was light or
sporadic or missing. A brick or book on top of the printhead
fixed it. But until this was discovered, people blamed the
Tags themselves. Heres the ratio, Ladies & gents:
Markat CC Tags are at fault about 3% of the time. The other
97% of the time it is your printer, your computer, or your
software. We heartily recommend that you purchase a USED
back-up printer as soon as you can, to swing it into action
should your everyday printer go down. If
you wish to run 2-4 printers with the same computer &
software, you can purchase a slim switch which plugs into
the printer slot of your computer. Then you can plug up to 4
printers into the back of the slim switch which allows you to
just dial A-B-C-D for whichever Printer you wish to use. Its
great!
Q: I have bought the wrong Tags or dont like the color.
Can I return them or exchange them?
A: Once you receive your order, please check it
immediately. If we have made an error, we give 30 days from
date of invoice for you to return it. Example: If we made a
mistake and sent you red Tags when you ordered yellow, we will
reimburse you for return UPS shipping and send you replacement
Tags as soon as we receive your return. However, we do not
accept returns for mistakes on your part. Its not fair for
another customer to pay full price for an item thats been
shipped back and forth to another customer & handled. Please
do not order Tags until you are sure that your chosen Tags
are supported by your software company. We will gladly send
samples of colors and or types of Tags to you before you
purchase your tags, so if you ordered correctlythere should
be no mistakes. |
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| Email Us (24/7):
markattags@gmail.com |
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